Privacy Policy

Effective date: 3 July 2026

This Privacy Policy explains how Zeliva collects, uses, stores, and protects your personal information when you visit our website, place an order, or engage with us as a wholesale or retail customer. By using our website or services, you agree to the practices described below.

1. Information We Collect

We collect information that helps us process your orders and improve your experience with us. This includes:

• Identity and contact details: name, business name, GST/registration number (for wholesale), email address, phone number, and delivery/billing address.
• Order information: products purchased, order value, quantities, and transaction history.
• Payment information: processed securely by our payment partners. We do not store full card details on our servers.
• Technical data: IP address, browser type, device information, and pages viewed, collected through cookies and similar technologies.

2. How We Use Your Information

We use your information to:

• Process and fulfil your orders, including wholesale and bulk purchases.
• Communicate about your order status, invoices, and account registration.
• Respond to enquiries, feedback, and complaints.
• Send you offers, product updates, and marketing communications where you have opted in.
• Detect and prevent fraud, and comply with legal and tax obligations.

3. Sharing Your Information

We do not sell your personal information. We may share it with trusted third parties who help us operate our business, such as courier and logistics partners, payment gateways, and accounting or tax service providers. These parties are only permitted to use your data to perform services on our behalf. We may also disclose information where required by law or to protect the rights and safety of Zeliva and its customers.

4. Data Retention

We retain your personal information for as long as needed to fulfil the purposes described in this policy, including meeting accounting, tax, and legal requirements. When information is no longer required, we securely delete or anonymise it.

5. Your Rights

Depending on your location, you may have the right to access, correct, or request deletion of your personal data, to withdraw consent to marketing, and to object to certain processing. To exercise any of these rights, contact us using the details at the end of this document.

6. Data Security

We use reasonable technical and organisational measures to protect your information against unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website, with the effective date shown at the top.

Contact Us

For any questions about this policy or your dealings with Zeliva, please reach out to the relevant team below. Zeliva is operated by Espirion Industries.