Shipping Policy

Effective date: 3 July 2026

This Shipping Policy explains how Zeliva processes, packs, and delivers your orders. It applies to both retail and wholesale shipments unless separate delivery terms have been agreed in writing.

1. Order Processing

Orders are typically processed within 1–3 business days after payment confirmation. Wholesale and bulk orders may require additional processing time, which we will communicate at the time of order. Orders are not processed or dispatched on weekends or public holidays.

2. Delivery Timelines

• Standard retail deliveries usually arrive within 3–7 business days, depending on your location.
• Wholesale and bulk shipments are scheduled based on quantity, destination, and freight availability.
• Delivery timelines are estimates and may be affected by courier delays, weather, or circumstances beyond our control.

3. Shipping Charges

Shipping charges are calculated at checkout based on order weight, dimensions, and destination. We may offer free shipping on orders above a specified value, which will be indicated on our website. Wholesale freight charges are quoted separately where applicable.

4. Order Tracking

Once your order is dispatched, we will share tracking details by email or phone where available so you can follow your shipment. Please ensure your contact and address details are accurate at the time of ordering.

5. Delivery Issues

If your order arrives damaged, incomplete, or delayed beyond the estimated timeline, please contact our team promptly with your order number and, where relevant, photographs of the packaging. We will investigate and work with you to resolve the issue.

6. Undeliverable Shipments

If a shipment cannot be delivered due to an incorrect address, repeated failed delivery attempts, or refusal to accept, it may be returned to us. Additional charges may apply for re-shipping, and refunds (if any) will be handled in line with our Refund Policy.

7. Marketplace Orders

This policy applies only to direct orders placed on www.zeliva.com. Products purchased through Amazon, Flipkart, or any other marketplace are governed by that platform’s own return, refund, and shipping policies.

Contact Us

For any questions about this policy or your dealings with Zeliva, please reach out to the relevant team below. Zeliva is operated by Espirion Industries.